Finix Limo
Cancellation & Refund Policy
Effective date: October 9, 2026
This policy explains how to cancel or change a ride with Finix Limo, what it costs, and how refunds work. Finix Limo is operated by FinixLimo Transportation LLC, 82 Dale Street, Stamford, CT. All prices and refunds are in US dollars (USD).
The short version
- Cancel 24 hours or more before pickup: full refund, no fee.
- Cancel less than 24 hours before pickup: 50% of the fare is charged and the other 50% is refunded.
- No-show: the full fare is charged.
- Refunds go back to the card you paid with.
How to cancel or change a ride
Cancel or change a booking in either of these ways, 24 hours a day:
- Email info@finixlimo.com with your booking reference (it starts with FLX-), or
- Call (203) 570-9898.
Your cancellation counts from the time we receive your email or call. We will confirm every cancellation or change by email. If you do not receive a confirmation, please call us so your request is not missed.
Cancellation charges
| When you cancel | What you pay | What is refunded |
|---|---|---|
| 24 hours or more before the scheduled pickup time | Nothing | 100% of the amount paid |
| Less than 24 hours before the scheduled pickup time | 50% of the fare | The remaining 50% |
| No-show (see below) | 100% of the fare | Nothing |
These charges apply to every service we offer, including airport transfers, city rides, Manhattan rides, hourly bookings and round trips. On a round trip, each leg is treated as its own ride: you can cancel the return leg on its own, and the timing rules above apply to the pickup time of that leg.
Free waiting time and no-shows
Your chauffeur waits for you free of charge for:
- Domestic flights: 45 minutes from the time your flight actually lands.
- International flights: 60 minutes from the time your flight actually lands.
- All other pickups: 15 minutes from the scheduled pickup time.
Waiting time beyond these periods may be charged. Your chauffeur or our dispatch will contact you before any extra waiting time is added.
A booking is treated as a no-show when the passenger is not at the pickup location by the end of the free waiting time and has not contacted us. Before we mark a no-show, your chauffeur will try to reach you by phone and text using the number on your booking.
Flight delays and cancelled flights
For airport pickups we track your flight using the flight details you give us when you book. If your flight is delayed, we adjust your pickup to the new landing time, and your free waiting time starts when the flight actually lands. There is no charge for a flight delay.
If your flight is cancelled or diverted, please contact us as soon as you know so we can reschedule your pickup.
Changes to a booking
You can change the date, time, addresses, vehicle or passenger details by contacting us. Changes requested less than 24 hours before pickup depend on vehicle availability. If a change affects the route, travel time or vehicle, we will send you an updated price, and the change only goes ahead once you accept it.
How refunds are paid
- Refunds are paid to the same card or payment method used for the booking. We do not give refunds in cash.
- We issue the refund as soon as your cancellation is confirmed. Card payments are processed by Stripe, and your bank usually takes 5 to 10 business days to show the refund on your statement.
- If your ride was booked with a promo code, the refund is based on the discounted amount you actually paid.
- Cancellation charges are calculated on the fare only. If you paid the 20% chauffeur gratuity in advance and your ride is cancelled, the gratuity is refunded in full.
If we cancel, or something goes wrong
If we have to cancel your ride, or we cannot provide the vehicle you booked and you do not accept a replacement, you receive a full refund.
If you are unhappy with a ride, please email info@finixlimo.com with your booking reference and what happened, ideally within 7 days of the ride. We review every request and reply by email. Contacting us first is usually the fastest way to resolve a problem, and we ask that you do so before disputing a charge with your bank.
Contact us
FinixLimo Transportation LLC (Finix Limo)
82 Dale Street, Stamford, CT
Phone: (203) 570-9898 (24/7)
Email: info@finixlimo.com