Finix Limo

Terms of Service

Effective date: October 9, 2026

These Terms of Service apply to every booking made with Finix Limo through finixlimo.com, by phone or by email. Finix Limo is operated by FinixLimo Transportation LLC (“Finix Limo”, “we”, “us”), 82 Dale Street, Stamford, CT. By requesting a quote or confirming a booking, you (“you”, “the customer”) agree to these terms.

1. Our service

We provide pre-booked chauffeured ground transportation in luxury vehicles from Stamford, CT and lower Fairfield County, including airport transfers, corporate travel, events and occasions, city rides, Manhattan rides and hourly service. Every ride is driven by one of our chauffeurs. Our current vehicles, with passenger and luggage capacity, are listed on our website.

2. How booking works

1. Request. You submit your trip details through our booking form, by phone or by email.
2. Quote. We review your trip and email you a quote with a flat price for your route and vehicle.
3. Confirmation. Your booking is confirmed when you accept the quote and we send you a booking confirmation email with your reference number (starting with FLX-). A request is not a confirmed booking until you receive that email.

Please check your confirmation carefully and tell us straight away if anything is wrong. You are responsible for giving us accurate pickup and drop-off addresses, dates, times, flight details, passenger numbers and luggage counts.

3. Prices and payment

• All prices are in US dollars (USD).
• The price in your quote is a flat rate for the trip as booked. It includes tolls and parking.
• Gratuity: a 20% gratuity for your chauffeur is required and is not included in the quoted fare. You can add it when you confirm your booking, or pay it to your chauffeur after the ride in cash or by card.
• Card payments are processed securely by Stripe. Finix Limo does not see or store your full card number.
• Extra charges may apply only for things that change after you book: added stops, a different route or vehicle, extra hours on hourly bookings, waiting beyond the free waiting time, or the damage and cleaning fees in section 6. We will tell you about any extra charge before or at the time it applies, and we will send you a receipt for it.

4. Cancellations, no-shows and refunds

Cancellations, changes, free waiting time, no-shows and refunds are covered by our Cancellation & Refund Policy, which is part of these terms. In short: cancel 24 hours or more before pickup for a full refund; cancellations less than 24 hours before pickup are charged 50% of the fare; no-shows are charged the full fare.

5. Pickups, flights and waiting time

• Please be ready at the pickup location at the scheduled time.
• For airport pickups, include your flight number when you book. We track your flight and adjust your pickup to the actual landing time.
• Free waiting time is 45 minutes after landing for domestic flights, 60 minutes after landing for international flights, and 15 minutes for all other pickups.
• Your chauffeur’s name and phone number are sent to you before pickup.

6. Passenger conduct and vehicle care

• The number of passengers and pieces of luggage may not exceed the capacity of the vehicle booked. For safety, the chauffeur may refuse to carry extra passengers or luggage.
• All our vehicles are non-smoking. Smoking and vaping are not allowed.
• Illegal substances, weapons and hazardous materials are not allowed in our vehicles.
• Passengers must wear seat belts. The chauffeur may end a ride, without refund, if a passenger behaves in a way that puts the chauffeur, other passengers or the vehicle at risk.
• If a passenger damages a vehicle or leaves it needing more than normal cleaning (for example after spills or sickness), we may charge the reasonable cost of the repair or cleaning. We will send you photos and an itemised cost before charging.

7. Children and child seats

Infant, toddler and booster seats are available free of charge. Please request them when you book and tell us each child’s age and weight so we can install the right seat. Connecticut and New York law require children to use an appropriate car seat.

8. Promotions and promo codes

From time to time we offer promo codes, such as a percentage off rides booked during a set period. Unless the offer says otherwise:

• The code must be entered or mentioned when you confirm your booking. It cannot be added after the booking is confirmed.
• One promo code per booking. Codes cannot be combined with other offers or corporate rates.
• Codes have no cash value and cannot be exchanged or transferred.
• Each offer is valid only for bookings made within its stated dates.
• If a discounted booking is refunded, the refund is based on the amount actually paid.

The terms of a specific offer are shown with the offer on our website.

9. Lost property

Please check the vehicle before you leave. If you leave something behind, contact us as soon as possible and we will help you get it back. We are not responsible for items left in vehicles.

10. Delays and events outside our control

We plan every trip with time to spare, but travel times can be affected by traffic, road closures, accidents, weather and other events outside our control. We are not responsible for missed flights, appointments or connections caused by such events. If severe weather or another emergency makes a trip unsafe, we may postpone or cancel it; if we cancel, you receive a full refund.

11. Limitation of liability

To the fullest extent permitted by law, our total liability for any claim relating to a booking is limited to the amount you paid for that booking, and we are not liable for indirect or consequential losses such as lost business or missed connections. Nothing in these terms limits liability that cannot be limited under applicable law. Finix Limo operates as a licensed livery service in Connecticut and carries commercial liability insurance on every vehicle.

12. Privacy

We use your personal information only to provide and manage your bookings and as described in our Privacy Policy.

13. Governing law

These terms are governed by the laws of the State of Connecticut. If a problem arises, please contact us first so we can try to resolve it directly.

14. Changes to these terms

We may update these terms from time to time. The version shown on this page at the time you confirm your booking applies to that booking.

Contact us

FinixLimo Transportation LLC (Finix Limo)
82 Dale Street, Stamford, CT
Phone: (203) 570-9898 (24/7)
Email: info@finixlimo.com