Finix Limo

Privacy Policy

Effective date: October 9, 2026

This Privacy Policy explains what personal information Finix Limo collects, how we use it, who we share it with, and the choices you have. Finix Limo is operated by FinixLimo Transportation LLC (“Finix Limo”, “we”, “us”), 82 Dale Street, Stamford, CT. It applies to finixlimo.com and to bookings made by phone or email.

Information we collect

Information you give us

Contact details: your name, email address and phone number.
Trip details: pickup and drop-off addresses, dates and times, flight number and airline, number of passengers and bags, child seat requests, vehicle choice and any notes you add.
Messages: what you send us through our contact and quote forms, by email or by phone.
Payment information: card payments are handled by Stripe. Your card number goes directly to Stripe; we do not see or store your full card number. We receive limited details from Stripe, such as the payment status, amount, and the card brand and last four digits.

Information collected automatically

When you visit our website, we and our service providers collect technical and usage information such as your IP address, browser and device type, pages visited, links and buttons clicked, the page you came from, and whether you started or submitted a form. This is collected using cookies and similar technologies (see “Cookies, analytics and advertising” below).

How we use your information

To prepare quotes, confirm and manage bookings, and provide your rides.
To track your flight and adjust your pickup time.
To send you booking emails, such as your quote, confirmation and receipts, and to share your chauffeur’s details before pickup.
To take payments, issue refunds and prevent fraud.
To answer your questions and handle complaints.
To understand how our website is used and to improve it.
To measure our advertising and show our ads to people likely to be interested in our service.
To send you offers by email, but only if you have agreed to receive them. Every marketing email includes an unsubscribe link.
To meet our legal, tax and insurance obligations.

Who we share it with

We do not sell your personal information. We share it only with:

Our chauffeurs, who receive the details they need for your ride, such as your name, phone number, pickup details and flight information.
Stripe, which processes card payments.
Service providers that help us run the business, such as our website hosting, email delivery and email marketing providers. They may use your information only to provide their service to us.
Analytics and advertising partners, namely Google (Google Analytics and Google Tag Manager) and Meta (Facebook and Instagram). See the next section.
Authorities or other parties when the law requires it, to protect our rights or the safety of others, or as part of a sale or transfer of our business.

Cookies, analytics and advertising

Our website uses cookies and similar technologies for:

Essential functions, such as keeping the booking form working.
Analytics: Google Analytics, loaded through Google Tag Manager, and Jetpack site statistics help us understand how visitors use the site.
Advertising: the Meta Pixel and Meta Conversions API tell Meta when someone views our booking page, sends a booking request or confirms a booking, so we can measure and improve our ads. When you submit a form, Meta may receive a scrambled (hashed) version of contact details such as your email address or phone number to match the event to a Meta account. Google may receive similar information when we run Google ads.
Maps: embedded Google Maps show our location and service area.

You can block or delete cookies in your browser settings, although some parts of the site may not work properly without them. You can manage ad preferences in your Meta ad settings and Google My Ad Center, and opt out of Google Analytics with the Google Analytics opt-out add-on.

How long we keep information

We keep booking and payment records for as long as we need them to provide our service and to meet tax, accounting, insurance and legal requirements. Messages and marketing contact details are kept until they are no longer needed or until you ask us to delete them, unless we have to keep them by law.

How we protect your information

Our website uses HTTPS encryption. Card payments are handled by Stripe, a PCI DSS certified payment provider, so your full card details never pass through or stay on our systems. Access to booking information is limited to the people who need it to run your trip. No online system is completely secure, but we take reasonable steps to protect your information.

Your choices and rights

You can ask us to:

tell you what personal information we hold about you and give you a copy,
correct information that is wrong,
delete your information, unless we must keep it by law,
stop sending you marketing emails, and
stop using your information for targeted advertising.

To make a request, email info@finixlimo.com. We may need to confirm your identity first. We will reply within 45 days, as required by Connecticut privacy law. If we decline your request, you can appeal by replying to our decision, and we will tell you the outcome of your appeal in writing. If you are not satisfied with the outcome, you can contact the Connecticut Attorney General.

Children

Our website is not intended for children under 13, and we do not knowingly collect personal information online from them. Child seat requests are made by the adult who books the ride.

Changes to this policy

We may update this policy from time to time. The latest version is always on this page, with its effective date at the top.

Contact us

FinixLimo Transportation LLC (Finix Limo)
82 Dale Street, Stamford, CT
Phone: (203) 570-9898
Email: info@finixlimo.com